Nucleus puts you directly in-touch with a host of support features that allow you to get the most out of your Basis Solution. If you don't have a login - ask your Account Manager to create a profile for you.

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Using Basis Nucleus, queries, issues or incidents can be raised, tracked and updated 24/7 and our support team will be on hand to resolve it within agreed SLAs. You get complete visibility and confidence your issue is being looked at.



We constantly update our products and look to our customers to feed into our roadmap to tell us what’s important to them. Use the ideas section of Nucleus to view ideas and vote on them as well as create your own for consideration. Whether it’s revolutionary or a simple change that would make a difference to you; we consider them all.


Is a sharing portal of our expertise and market knowledge, we've gathered a variety of resources to assist you with

your talent management solutions.


This section of Nucleus allows a sneak preview of the items that will be prioritised for the next release that you have told us about or that form part of our maintenance releases. If we get common questions or issues raised, we’ll also post them here so you have a knowledge base to refer to before you raise a case.


We like to keep up-to-date with the latest thinking across the Talent Management industry. Whether its complete Talent Management change programme or a specific module case study, there's something here for you. This great resource centre is free to download.


From release notes to system guides, you will find a range of content in this section of Nucleus to help you work with our systems.


Basis Media regularly runs events and webinars, and attends industry events. Find out when you can meet us.